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Refund and Returns Policy

Last Updated: 10/21/2023

Thank you for shopping with Fashion West! We want you to be completely satisfied with your purchase. This Return Policy outlines our guidelines for returning products purchased from our online store.

1. Return Eligibility

To be eligible for a return, please ensure that your item meets the following conditions:

  • The item is in its original, unused, and unworn condition.
  • The item is in its original packaging, with all tags and labels intact.
  • The return request is made within 7 days of receiving the product.

2. Non-Returnable Items

Certain items are not eligible for returns. These include:

  • Undergarments and intimate apparel for hygiene reasons.
  • Items marked as final sale.
  • Customized or personalized items.

3. Return Process

To initiate a return:

  • Contact our customer support team at [support @ fashionwest dot(.) store] to request a Return Merchandise Authorization (RMA) number.
  • Package the item securely, including the RMA number, and send it to the address provided by our customer support team.

4. Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund. Please note:

  • Refunds will be issued to the original method of payment.
  • Shipping fees, if applicable, are non-refundable.
  • It may take 7 business days for the refund to be processed.

5. Exchanges

If you wish to exchange an item, please follow the return process as described above and place a new order for the item you want. Exchanges will be processed as a separate transaction.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item. We will assist you in resolving the issue, whether through a refund, replacement, or repair.

7. Cancellations

You may cancel an order before it is shipped. To cancel an order, please contact our customer support team as soon as possible. Once an order has been shipped, it cannot be canceled, and you will need to initiate a return.

8. Contact Us

If you have any questions or need assistance with a return, please use our contact us page.

Thank you for shopping at Fashion West. We value your satisfaction and are committed to providing a hassle-free return process. Please note that this Return Policy is subject to change, and the most recent version will be posted on our website with the “Last Updated” date.

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